The impact on the bottom line is undeniable. With the rapid response times it is like having a full time in house IT staff just without the considerable costs. The help acquiring and upgrading our technology and training is critical to us.
We were surprised that it was included in our contract, no extra cost. IT Isseus have reduced to a Phone call or email notification , they log in and do remote remediation or a Tech is dispatched for a rapid response. 24/7 monitoring of our systems has drastically cut down on unexpected breakdowns saving us time and money.